Terms of service
Zenhale Online Seller – Terms of Service
This website is operated by Zenhale Online Seller (“ZENHALE”). Throughout the site, the terms “we”, “us” and “our” refer to Zenhale Online Seller. Zenhale Online Seller maintains and operates the website https://www.zenhale.shop (the “Site”).
The United Arab Emirates is our country of domicile.
Zenhale offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use our products or services.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least 18 years of age or the age of majority in your country of residence. Minors under the age of 18 are not permitted to register as users of the website, transact on the website, or use any of our services.
You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction.
You must not transmit any worms, viruses, or destructive code.
A breach or violation of any term will result in immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted across various networks. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information on this site is inaccurate, incomplete, or outdated. Content is provided for general information only and should not be relied upon without consulting more accurate sources.
Historical information may appear on this site and is provided for reference only.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part thereof) at any time without notice.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be available exclusively online and may have limited quantities.
We have made every effort to display product images accurately; however, we cannot guarantee your device’s display.
We reserve the right to limit sales and discontinue products at any time.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order.
If an order is changed or canceled, we may notify you via the email address or phone number provided.
You agree to provide current, complete, and accurate purchase and account information.
Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.
SECTION 7 – PAYMENTS & BILLING (MANDATORY)
We accept Visa and MasterCard debit and credit cards in AED for payment.
The displayed price and currency at the checkout page will be the same price and currency printed on the transaction receipt.
The amount charged to the card will be shown in your card’s currency.
The cardholder must retain a copy of transaction records and the policies and rules of https://www.zenhale.shop.
SECTION 8 – SANCTIONED COUNTRIES
Zenhale Online Seller will not trade with or provide any services to individuals or entities located in OFAC and sanctioned countries.
Transactions originating from sanctioned countries or restricted jurisdictions will not be accepted.
SECTION 9 – OPTIONAL TOOLS
We may provide access to third-party tools over which we have no control. These tools are provided “as is” without warranties.
SECTION 10 – THIRD-PARTY LINKS
Third-party links may direct you to websites not affiliated with us. We are not responsible for their content or transactions.
SECTION 11 – USER COMMENTS, FEEDBACK, AND SUBMISSIONS
You agree that we may use any comments or feedback you provide without restriction or compensation.
You are solely responsible for your submissions and their accuracy.
SECTION 12 – PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy.
SECTION 13 – ERRORS, INACCURACIES, AND OMISSIONS
We reserve the right to correct any errors or inaccuracies and to update information at any time without prior notice.
SECTION 14 – PROHIBITED USES
You are prohibited from using the site or its content for unlawful purposes, violating regulations, infringing intellectual property, transmitting malware, collecting personal data, or interfering with security features.
SECTION 15 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
The Service and products are provided “as is” and “as available” without warranties of any kind.
Zenhale Online Seller shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Service or products.
SECTION 16 – INDEMNIFICATION
You agree to indemnify and hold harmless Zenhale Online Seller from any claim arising from your breach of these Terms.
SECTION 17 – SEVERABILITY
If any provision is deemed unlawful or unenforceable, it shall be severed without affecting the remaining provisions.
SECTION 18 – TERMINATION
These Terms remain effective unless terminated by either party. We may terminate access without notice if you fail to comply with these Terms.
SECTION 19 – GOVERNING LAW
Any purchase, dispute, or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of the United Arab Emirates.
SECTION 20 – REFUNDS & CANCELLATIONS
Refunds may be requested in accordance with our Refund Policy.
Refunds will be processed only through the original mode of payment and may take between 10 to 45 days, depending on the issuing bank of the cardholder.
Orders may be cancelled within 24 hours of purchase, provided the order has not yet been processed or shipped.
SECTION 21 – PAYMENT CONFIRMATION
Once a payment is successfully completed, a payment confirmation notice will be sent via email within 24 hours of receipt of payment.
SECTION 22 – CHANGES TO TERMS
We reserve the right to update or change any part of these Terms at any time. Continued use of the website constitutes acceptance of those changes.
SECTION 23 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
📧 zenhale.ae@gmail.com
📞 +971 50 511 7681
📍 Dubai, United Arab Emirates
🌐 https://www.zenhale.shop